Guarantee and issues

Experiencing an issue with your container or our service?

We don't like to hear that customers are not satisfied with our containers or services. However, in exceptional cases, it can happen that a container may not meet our quality standards and inspections, or that the delivery of your container did not go as smoothly as promised. We take this very seriously and apologize for any inconvenience caused.

We have strict quality guidelines in place as part of our quality guarantee program to ensure the highest level of customer satisfaction. If your container does not meet our quality standards, we will resolve this issue for you promptly. If you experience any problems with the delivery or delivery times, we would be happy to work with you to explore a solution.

To ensure that we can effectively review your request, please provide all necessary information and upload any relevant documentation such as photos, videos, or the container inspection form. Once you have submitted the below form, our Operations team will promptly begin addressing your concerns. We aim to provide a solution within 3 working days, and if we have any additional questions, we will reach out to you using the contact information you have provided.